Learning Content - Where'd Everybody go
Success Starts With Metrics
Immersive learning module
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Unlocking Performance Goals
Playing the role of the city commissioner, the learner meets with the leaders of SchoolHouse Heroes. A promising partnership can save them from financial ruin, but it doesn't align with a leader's beliefs about their mission. Learners must help them align on Key Performance Indicators (KPIs).
Skills practiced
  • Conflict Resolution
  • Verbal Communication
  • Collaboration
  • Motivating
  • Other Awareness
  • Logical Reasoning
  • Critical Thinking
  • Risk Assessment
  • Key Performance Indicators (KPIs)
Module Details
Lesson description
  • The learner speaks with their assistant, Nia Okoro, about their upcoming meeting with Koko Swiftwater, Executive Director at Schoolhouse Heroes, who needs advice about a partnership opportunity.
  • The learner meets with Koko to determine how they can help her navigate a business problem. SchoolHouse Heroes is struggling financially and there’s a promising partnership opportunity that can dig them out of the hole, but it conflicts with Koko’s vision of the organization’s mission. Specifically, it focuses on clear, measurable KPIs that track quantitative results supported by stakeholders, where Koko is focused on less clearly defined qualitative goals supported by students and faculty. The learner must help Koko figure out how to make the right decision.
  • The learner meets with Mara to discuss her perspective on the business issue. Mara doesn’t understand why Koko is resisting this new partnership: KPIs are a valuable tool for any organization, and standardized test scores are a common metric that stakeholders support – and on which to raise development funds. She respects Koko’s priorities, but finds Koko’s focus on fuzzier qualitative success to be impractical. Mara wants a more measurable indicator of success that will guarantee funding, or the entire non-profit enterprise will be at risk. The learner must collaborate with Mara to determine how to move forward.
  • The learner meets with Koko and Mara to help them find middle ground regarding organizational goals. The learner must help them come to an agreement about what SchoolHouse Heroes defines as success and determine client-focused KPIs that will enable desired outcomes. The learner must help to steer SchoolHouse Heroes in the right direction.
Target learners
  • Everyone
  • None
  • Meta Quest 2 & Pro
  • Desktop Streaming
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