Virtual human training technology powered by artificial intelligence
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Teaching Leadership and Communication Skills with VR and AI

How do you practice skills like negotiating and sales, simulate what it’s like to handle a difficult customer, or gain experience giving critical feedback? Identified by LinkedIn’s 2019 Workplace Learning Report as a top priority for talent development, soft skills are some of the most valuable professional skills an employee can have, but are also among the most difficult to train and teach.

We developed virtual human technology as a tool for employees to practice the nuanced interpersonal skills that are critical to their professional success. Gaining exposure to challenging situations and being prepared to navigate them can mean the difference between empowerment, and making costly mistakes on the job.

The Need for 'Soft Skills'

A growing gap exists among new generations of the workforce across interpersonal, leadership, customer service, and teamwork-related skills. Experts across the learning and development community cite soft skills as the largest skills gap, and one of the biggest challenges currently faced by employers.

CoPilot Results

PwC chose Talespin’s CoPilot platform to help enable the VR portion of a peer-reviewed research study comparing soft skill training modalities. “PwC Understanding the Effectiveness of VR Soft Skill Training in the Enterprise” is the largest-ever study of VR soft skills training for a large-scale enterprise deployment. PwC selected employees from a group of new managers in 12 PwC US locations to take the same unconscious bias training course in one of three learning modalities: classroom learning, e-learning, or a virtual reality soft skills training course created in collaboration with Talespin.

The study determined that virtual reality can be more effective at training soft skill concepts than classroom and e-learning training modalities across several metrics:

  • VR learners required less time to learn: VR-trained employees completed training up to 4x faster than classroom learners, and 1.5x faster than e-learners.
  • VR learners demonstrated higher confidence: VR-trained employees were 275% more confident to act on what they learned after training - a 40% improvement over classroom learners, and a 35% improvement over e-learners.
  • VR learners had a stronger emotional connection to training content: VR-trained employees felt an emotional connection to training content that was 3.75x greater than classroom learners, and 2.3x greater than e-learners.
  • VR learners were more focused: VR-trained employees were 4x more focused during training than their e-Learning peers, and 1.5x more focused than classroom learners.
  • VR learning is more cost-effective: Above 375 learners, VR training costs less than classroom learning. Above 1,950 learners, VR training costs less than e-learning.*

*ROI numbers provided are PwC specific results. Hourly cost per-employee is used as a key variable. Realized results may be different for each organization based on their hourly rates.

Download the Study
CoPilot Virtual Human Training Use Cases
Human Resources
  • Interviews (Hiring)
  • Employee Termination
  • Exit Interviews
  • Unconscious Bias Training
  • Sensitivity Training
  • Coaching and Mentoring
  • Sexual Harassment Prevention Training
  • Non-verbal Communication
  • Difficult Conversations
  • De-escalation Training
  • Conflict Resolution / Mediation
  • Empathy Training
  • Intercultural Competence
  • Interpersonal Skills
  • Diversity and Inclusion
Sales and Customer Service Training
  • Cold calling
  • Building Rapport
  • Overcoming Objections
  • Negotiations (Business)
  • Communicating Product Knowledge
  • Closing Deals
  • Identifying Customer Needs
  • Customer Service (General)
  • Customer Service (Complaints/Escalation)
  • Helpdesk / Technical Support
  • Giving Critical Feedback
  • Performance Review
  • Talent Management
  • Team Management
  • Facilitating Group Discussions
  • Breaking Bad News
  • Manager/ Direct Report Conversations
  • Giving Depositions
CoPilot Features

Virtual Human can be deployed in three versions designed to address interpersonal situations with varying degrees of complexity:

CoPilot Basic: Social Intelligence
  • Branching conversations
  • Speech recognition
  • Virtual Human Lip Sync
  • Text-to-Speech
  • Natural Language Processing
  • Library of Virtual Human Avatars
  • Custom environments
  • Custom scenarios
CoPilot Intermediate: Emotional Intelligence
  • Natural Language Understanding
  • Sentiment Analysis
  • Emotion (TTS/Gestures)
  • Custom Voice Fonts
CoPilot Advanced: Artificial Intelligence
  • Artificial Intelligence
  • Domain Expertise
  • Photoreal Virtual Human Avatars
Let's Talk
Contact us to learn more about CoPilot Virtual Human Technology