Virtual Human Training Technology
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Teaching Leadership and Communication Skills with VR and AI
How do you practice skills like negotiating and sales, simulate what it’s like to handle a difficult customer, or gain experience giving critical feedback? Identified by LinkedIn’s 4th Annual 2020 Workplace Learning Report as a top priority for talent development, soft skills are some of the most valuable professional skills an employee can have, but are also among the most difficult to train and teach.
We developed virtual human technology as a tool for employees to practice the nuanced interpersonal skills that are critical to their professional success. Gaining exposure to challenging situations and being prepared to navigate them can mean the difference between empowerment, and making costly mistakes on the job.
The Need For Soft Skills
A growing gap exists among new generations of the workforce across interpersonal, leadership, customer service, and teamwork-related skills. Experts across the learning and development community cite soft skills as the largest skills gap, and one of the biggest challenges currently faced by employers.
CoPilot Results
PwC chose Talespin’s CoPilot platform to help enable the VR portion of a peer-reviewed research study comparing soft skill training modalities. “PwC Understanding the Effectiveness of VR Soft Skill Training in the Enterprise” is the largest-ever study of VR soft skills training for a large-scale enterprise deployment. PwC selected employees from a group of new managers in 12 PwC US locations to take the same unconscious bias training course in one of three learning modalities: classroom learning, e-learning, or a virtual reality soft skills training course created in collaboration with Talespin.
The study determined that virtual reality can be more effective at training soft skill concepts than classroom and e-learning training modalities across several metrics.
*ROI numbers provided are PwC specific results. Hourly cost per-employee is used as a key variable. Realized results may be different for each organization based on their hourly rates.
CoPilot Virtual Human Training Use Cases
Transformative Soft Skills Training
Examples of CoPilot Learning Modules
CoPilot Platform Features
CoPilot Results
  • Virtual Human Character Library
  • CoPilot Animation System
  • CoPilot Lesson System
  • Runway performance and skills analysis
  • Runway scoring API integration
Natural Language Processing
  • Cloud-hosted services
  • audio and textual input & processing
  • Speech recognition
  • Text analysis
  • text-to-speech
Natural Language Understanding
  • Cloud-hosted services
  • understanding of user input and sentiment
  • Machine learning
  • advanced analysis of user input
  • Artificial intelligence
  • neural networks
  • Voice
  • Sentiment analysis
  • domain expertise
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