Learning Content
Effective Performance Feedback
Immersive learning module
Effective Performance Feedback
Feedback is crucial for career development, both positive and negative. For new managers and experienced leaders, effective communication during feedback conversations is critical in facilitating a work environment that promotes growth and communication. Although sometimes difficult, providing feedback due to a drop in performance is an important conversation for leaders to have. Performance feedback conversations require a high understanding of how to provide a collaborative discussion that motivates employees resulting in better performance and increased connectedness in the workplace. These conversations are not easy for individuals to receive; reinforcing the importance of training leaders and managers for real-world situations.
Module Details
In this ‘Performance Feedback’ learning module, learners take on the role of a senior manager at a fictional IT firm. They are tasked with providing feedback to an employee who typically performs well, but has recently experienced a dramatic change in the caliber of his performance. The learner must discuss the drop in performance with him, and identify actionable changes he can take to improve.
Skills practiced
  • Constructive Feedback
  • Conflict Resolution
  • Empathy
  • Positive Reinforcement
  • Probing Questions
  • Managing Difficult Conversations
  • Motivating
  • Resolving Issues
  • Verbal Communication
Module Details
learning objectives
  • Learners will be able to conduct a performance feedback discussion that engages the employee
  • Learners will be able to use powerful questions and active listening to resolve performance issues
  • Learners will be able to collaborate with the employee to develop next steps for improvement
  • Learners will be able to use psychologically safe phrasing to promote honest dialogue
  • Learners will use specific and factually based feedback to promote ownership and improve performance
Target learners
  • Leaders & Managers
  • None
  • Meta Quest 2 & Pro
  • Desktop Streaming
Effective Feedback Immersive Learning Series
'Performance Feedback’ is part of the ‘Effective Feedback’ learning series, which provides an immersive learning experience for leaders and managers to further develop critical communication skills required for feedback conversations. Powered by Talespin’s CoPilot soft skills training platform, learners experience higher levels of engagement, leading to increased knowledge retention, greater confidence in their abilities to be successful in the areas learned, and greater commitment to implement in practice what they learned during the experience.
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