Talespin - Insurance

The Future of Work is Coming to Insurance

The insurance industry faces critical challenges that will reshape the industry and dramatically transform how organizations work in the sector. From automation and technological advances to new generations entering the workforce, insurers are navigating significant changes as they seek to adapt and advance their businesses.

At Talespin, we view immersive technology as the solution that will help insurers embrace these changes and transform their workforce practices to deliver the best possible customer and employee experiences. We’ve spent the past 4 years working with leading insurers and SMEs to develop XR (virtual, augmented, and mixed reality) workforce solutions specifically designed for insurers.

XR for insurance

The Insurance Industry’s First Off-the-Shelf VR Training Content Library

Talespin has developed the insurance industry’s first off-the-shelf virtual reality training content library. VR training is proven to deliver accelerated learning, trainee satisfaction, and increased decision-making accuracy in the field. By making VR training more accessible, and offering training content in an off-the-shelf format, we are lowering the barrier to entry for insurers to recognize VR’s proven ROI.

Accelerate employee learning
Reduce travel and logistics for training
Offer employees a safe, risk-free learning environment
Adopt VR technology in a standardized, off-the-shelf format
Simplify replicating complex training scenarios

Residential Fundamentals

In this learning module, the learner quickly learns the core construction materials, components, and concepts that go into building a residential home. The module’s experiential nature improves the retention of foundational knowledge, helping insurance agents gain critical subject matter familiarity to deliver the best possible customer experiences.

Residential Damage at FNOL

In this learning module, the learner is tasked with investigating and scoping a residential water damage claim in VR. Playing the role of a Claims Representative, the learner rapidly builds experience by breaking the physical boundaries of what is typically possible in training, and virtually experiencing what it’s like to perform this task in the real world.

Auto Claim: Shared Responsibility

In this learning module, the learner takes on the role of a Claims Representative and engages in virtual role-play with an AI character representing a 3rd party claimant. The learner must practice conversational techniques to discuss the claimant’s shared responsibility in an automobile accident, developing confidence and critical interpersonal skills.

Talespin’s Insurance Training Modules Cover
Three Primary Categories of Training

Object Training
Powered by Talespin’s Propel VR training technology, object-based learning modules accelerate familiarization and memorization for core concepts and objects, like recognizing residential construction materials, memorizing automotive parts, and identifying damage states within a home.
Process Training
Powered by Talespin’s Propel VR training technology, process-based learning modules simulate complex tasks, and help employees rapidly build experience before their first day on the job.
Conversational Training
Powered by Talespin’s Copilot virtual human training technology, conversational learning modules help employees practice leadership and communication skills through virtual role-play.

Skills Insights, Performance Scoring and Training Administration Powered by The Talespin Platform

Talespin’s immersive learning modules feature real-time scoring and feedback for user skills development, and integrate with the Talespin platform for skills data reporting and training administration.

Scale XR applications efficiently throughout your organization
Administer XR applications to local and distributed teams from one platform
Access advanced employee learning and performance insights
Realize the proven ROI of XR in your business
Align knowledge delivery and experience building to fill skill gaps
Identify and assess learner knowledge, skills, and attributes
Dashboards and analytics to gain insights into behavior change
Historical training data
Learner management and training administration
xAPI integration to track decision points in interactive learning modules such as module completion and engagement throughout an experience

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