Learning Content
Conflict Resolution
Immersive learning module
Conflict Resolution
Conflict resolution skills are crucial to fostering a healthy workplace environment. These skills help individuals at all levels of the organization communicate effectively, even when conflict arrises. Not only does it create a better work environment, but it also means that they are less likely to experience productivity drops when issues occur, saving time, money, and relationships.
Module Details
Learners are tasked with practicing assertive communication in conflict resolution, while utilizing a 5-step process for resolving conflicts between oneself and another person. In this module, learners must utilize their conflict resolution skills as they organize an annual award ceremony for the organization alongside two colleagues with drastically different working styles.
Skills practiced
  • Emotional Composure
  • Understanding Perspective
  • Seeking the Source
  • Creative Problem Solving
  • Establishing Resolution Steps
  • Assertive Communication
  • Empathy
  • Psychological Safety
  • Respectfulness
  • Active Listening
  • Verbal Communication
  • Probing Questions
  • Collaboration
  • Compromise
  • Articulation
  • Self Evaluation
  • Self Regulation
Module Details
Learning objectives
  • Learners will be able to use assertive communication to resolve conflicts in conversation
  • Learners will be able to properly establish emotional composure in the context of a conflict-affected conversation
  • Learners will be able to identify the perspective of the other party in a conflict-affected conversation
  • Learners will be able to assertively articulate their own perspective in a conflict-affected conversation
  • Learners will be able to identify the source of the conflict within a conflict-affected conversation
  • Learners will be able to properly utilize creative problem solving within a conflict-affected conversation
  • Learners will be able to establish resolution steps at the conclusion of a conflict-affected conversation
Target learners
  • Everyone
PREREQUISITES
  • None
SUPPORTED HARDWARE:
  • Oculus Quest 1 & 2
  • HTC Vive Focus 3
  • Desktop Streaming
Communication Essentials Immersive Learning Series
The ‘Communication Essentials’ learning series provides an immersive learning experience for leaders and managers to develop critical communication skills required for effective communication. Powered by Talespin’s CoPilot soft skills training platform, learners experience higher levels of engagement, leading to increased knowledge retention, greater confidence in their abilities to be successful in the areas learned, and greater commitment to implement in practice what they learned during the experience.
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