industry Solution
Talespin For
Hospitality Training
Overcome Hospitality's Biggest Challenges

Maintaining the quality of service training for new employees has always been a daunting task in the hospitality industry. Compiled with the constant high turnover rate, this challenge could become a critical business pain point for hospitality professionals.

Talespin remedies this exact pain point for all hospitality training managers. With our state-of-the-art virtual reality training platform, your staff could undergo training in fail-safe virtual environments that replicate actual service settings. This allows them to constantly develop situational awareness, polish their communication skills with guests, and gain hands-on service experience, all within a realistic and fully immersive simulation.

With VR, companies can better assess how users handle situations by observing their emotional state, tone of voice, facial expressions, language and vocabulary. As a result, trainers can better evaluate the employee’s performance potential by analyzing their perceptual cues and stimuli to computer-generated simulations. Some hospitality companies are even using this tool as a way to train their corporate and executive-level employees in different coaching, leadership and empathy training programs.

By exposing them to the hotel’s day-to-day operations, top-level teams can better understand the complexity of the daily tasks, developing greater empathy and appreciation for lower-level teams. Therefore, companies can now offer greater hospitality services and promote employee development, engagement and satisfaction.

From an employer perspective, this type of training allows for more realistic training than classical in-room or e-learning training and onboarding. Employers can benefit from training their workforce at a bigger scale and faster pace, all at a lower cost. As mentioned by the senior director of learning innovation at Hilton, Blaire Bhojwani, the hospitality company was able to reduce its in-class training time from four hours to 20 minutes. PwC, which also uses VR training, has noted training completed at a much faster rate as employees demonstrated greater commitment and engagement to their learning from both a cognitive and emotional point of view.
“Employers can benefit from training their workforce at a bigger scale and faster pace, all at a lower cost.”
Hospitality Training Outcomes Using Immersive Learning
Hospitality soft skills training using immersive technology is proven to deliver better learning outcomes that other forms of training can’t compete with:
Accelerated Learning
The hospitality industry is continually evolving, requiring professionals to stay up-to-date on the latest advancements. Time to proficiency and learning in the flow of work are critical due to time constraints. Immersive learning content’s ability to teach skills faster, and with longer knowledge retention, helps leaders maximize training time and upskill as their roles change.
Confidence building
Hospitality professionals must display high levels of confidence in their ability to treat guests and create a positive environment. Practicing skills through immersive learning is proven to increase confidence when acting on learned subject matter in the field.
Emotional engagement
Professionals in the hospitality industry need emotionally realistic training to prepare for the challenging situations they face on a regular basis. Immersive learning’s ability to simulate scenarios through virtual human role play helps users practice these situations in simulations that feel real and build muscle memory for when they face these situations in the real world.
a safe place to fail
Learners can practice key soft skills from the privacy of their office, home, or other setting. This gives learners a safe place to fail and practice the lesson as many times as needed, until they are confident in the material.

Better remote learning
Immersive learning allows learners to complete training at any time, anywhere. With large portions of training moved to virtual modalities, virtual role play powered by immersive technology creates more engaging, realistic, and scalable training programs than video conferencing or e-learning solutions.
Measured skills improvement
Not only is immersive learning delivering an average of more than 20% improvement for skills practiced, it also offers a more tangible way to score and measure skills over time. This helps leaders pinpoint areas for improvement and track skill progression.
Use Cases for Immersive Hospitality Training
Immersive learning is meeting Hospitality training needs across key use cases:
  • Customer Service and Communication Skills
  • Health and Safety Procedures
  • Front Desk Operations
  • Upselling and Promotions
  • Food Preparation and Kitchen Safety
  • Event Planning and Banquet Services
  • Crisis Management
  • Team Building and Leadership
  • New Employee Onboarding
  • Guest Experience Enhancement
Hospitality Training Powered By Talespin
The Talespin platform offers easy-to-adopt off-the-shelf learning content for common soft skills training use cases, the ability to create custom role play simulations at scale, and skills data analytics to measure and track skills development.
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See How Talespin Could Work for Your Organization