With VR, companies can better assess how users handle situations by observing their emotional state, tone of voice, facial expressions, language and vocabulary. As a result, trainers can better evaluate the employee’s performance potential by analyzing their perceptual cues and stimuli to computer-generated simulations. Some hospitality companies are even using this tool as a way to train their corporate and executive-level employees in different coaching, leadership and empathy training programs.

By exposing them to the hotel’s day-to-day operations, top-level teams can better understand the complexity of the daily tasks, developing greater empathy and appreciation for lower-level teams. Therefore, companies can now offer greater hospitality services and promote employee development, engagement and satisfaction.

From an employer perspective, this type of training allows for more realistic training than classical in-room or e-learning training and onboarding. Employers can benefit from training their workforce at a bigger scale and faster pace, all at a lower cost. As mentioned by the senior director of learning innovation at Hilton, Blaire Bhojwani, the hospitality company was able to reduce its in-class training time from four hours to 20 minutes. PwC, which also uses VR training, has noted training completed at a much faster rate as employees demonstrated greater commitment and engagement to their learning from both a cognitive and emotional point of view.