Virtual Reality Telecommunications Training

The Future of Work is coming to Telecommunications

The telecommunications sector is in the midst of a transformative era, where staying ahead of trends and technology is paramount. Digitalization, talent shortages, and automation are reshaping operations, demanding adaptability and technical prowess. Meeting elevated customer service expectations and addressing sustainability concerns necessitate a blend of technical expertise and soft skills like communication and empathy. Integration of cutting-edge technology is enhancing efficiency, making it imperative for professionals to keep pace with the rapid evolution of the industry amid societal and technological shifts.

To weather these changes, talent needs are at the top of the priority list, as providers face massive hiring and training challenges:
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Technical Skill Gap: Nearly 60% of telecommunication employers struggle to find candidates with the requisite technical skills for network management, cybersecurity, and emerging technologies like 5G. Bridging this technical skill gap is essential to ensure the efficient operation and security of telecom networks.
Customer Service Excellence: Over 70% of telecommunication customers expect high-quality customer service, but less than 40% feel their expectations are met. Telecom providers must invest in training to enhance customer service skills, including communication, problem-solving, and empathy.
Rapid Technological Evolution: Approximately 80% of telecommunication professionals believe that keeping up with the rapid pace of technological change is a significant challenge. Staying current with evolving technologies such as IoT, AI, and 5G requires continuous upskilling and training efforts.

Telecommunications Training Outcomes Using Immersive Learning

Telecommunication soft skills training using immersive technology is proven to deliver better learning outcomes that other forms of training can’t compete with:

4x
Faster to train than in the classroom
275%
more confident to act on what they learned after training
3.75x
More emotionally connected to training content than classroom learners
4x
More focused than their e-learning peers

Accelerated Learning

The telecommunications industry is continually evolving, requiring professionals to stay up-to-date on the latest advancements. Time to proficiency and learning in the flow of work are critical due to time constraints. Immersive learning content’s ability to teach skills faster, and with longer knowledge retention, helps leaders maximize training time and upskill as their roles change.

Confidence building

Telecommunication professionals must display high levels of confidence in their ability to treat their patients and create a safe environment. Practicing skills through immersive learning is proven to increase confidence when acting on learned subject matter in the field.
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Emotional engagement

Professionals in the telecommunications industry need emotionally realistic training to prepare for the challenging situations they face on a regular basis. Immersive learning’s ability to simulate scenarios through virtual human role play helps users practice these situations in simulations that feel real and build muscle memory for when they face these situations in the real world.

a safe place to fail

Learners can practice key soft skills from the privacy of their office, home, or other setting. This gives learners a safe place to fail and practice the lesson as many times as needed, until they are confident in the material.

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Better remote learning

Immersive learning allows learners to complete training at any time, anywhere. With large portions of training moved to virtual modalities, virtual role play powered by immersive technology creates more engaging, realistic, and scalable training programs than video conferencing or e-learning solutions.

Measured skills improvement

Not only is immersive learning delivering an average of more than 20% improvement for skills practiced, it also offers a more tangible way to score and measure skills over time. This helps leaders pinpoint areas for improvement and track skill progression.

Telecommunications Training Powered By Talespin

The Talespin platform offers easy-to-adopt off-the-shelf learning content for common soft skills training use cases, the ability to create custom role play simulations at scale, and skills data analytics to measure and track skills development.

CoPilot Designer
Talespin’s no-code authoring tool CoPilot Designer enables organizations to create custom virtual human roleplay scenarios for any use case. Immersive learning content can be created faster and easier, and updated over time as learning programs evolve.
Explore Copilot designer
Platform Dashboard
The Talespin platform’s Dashboard offers skills analytics that enable learners to see their skills development in real time, and organizations to track their learning development programs at scale.
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Explore Dashboard
Content Library
Telecommunication professionals can leverage Talespin’s off-the-shelf content library, with access to immersive learning experiences to develop crucial communication skills such as communication, collaboration and empathy.
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Content Library